Returns & Replacement Policy
Version: 2026.1Effective Date: 3 Sept 2026
1. Replacement for Defective Items
If an appliance is received in a damaged or non-functional state, notify MASCO support within 48 hours of delivery via WhatsApp with your order reference and clear photos or videos of the issue.
2. Cancellation Policy
Orders in SUBMITTED state or awaiting payment verification may be cancelled by messaging MASCO support. Confirmed orders that have already entered physical dispatch cannot be cancelled immediately.
3. Return Conditions
Returned appliances must include all original packaging, accessories, user manuals, and warranty documentation provided in the box.