WhatsApp Support
Use the approved MASCO WhatsApp contact for product questions, order follow-up, and delivery coordination.
Support Hub
Help for shopping, orders, and after-purchase questions.
Find the right place to continue: browse products, check your account orders, or prepare the details MASCO support needs.
Official Store Contact
MASCO Store
Shop No # 22, 35, 36, Sohaib Plaza Basement, Bara Bazar, Liaqat Road, Rawalpindi
WhatsApp Support
Supported Delivery Cities
Rawalpindi, Islamabad, Lahore, Karachi, Gujranwala, Faisalabad, Multan, Mardan, Peshawar.
Direct Payment Channels
Raast ID: 03190560561 (Title: Muhammad Aizaz)
Meezan Bank: A/C 08200109635002
IBAN: PK07MEZN0008200109635002 (Liaquat Road Rawalpindi Branch)
Account Title: MUHAMMAD AIZAZ
Open support details
Order Help
Signed-in customers can review order references, payment state, and receipt next steps from their account.
Warranty Questions
Check the current warranty policy before contacting support with your product and order details.
What We Can Help With
Clear routes for the questions customers actually ask.
Support is organized around buying confidence, account orders, receipt review, and warranty next steps.
Product model and category questions
Account sign-in and checkout guidance
Raast or bank-transfer receipt review
COD and delivery coordination questions
Warranty policy and service next steps
Order cancellation or change requests before dispatch
Payment Receipt Review
What happens after Raast or bank transfer?
- 1
Submit the order through checkout.
- 2
Transfer the exact total shown on the order screen.
- 3
Upload a JPG or PNG receipt screenshot from the order page.
- 4
MASCO reviews the actual bank credit before marking payment verified.
Delivery Coordination
No courier tracking claims at launch.
MASCO records order and payment status in the app. Confirmed delivery details are handled manually by the team through the approved customer contact channel.
Keep your city, phone number, and address details accurate during checkout so support can coordinate cleanly.
Common Questions
Quick answers before you message support.
Does an uploaded receipt mean my payment is verified?
No. A receipt screenshot means MASCO has received your evidence. Payment is verified only after an authorized team member checks the matching bank credit.
Where can I see my order status?
Sign in and open Your Orders from the account area. Order pages show commercial and payment status only; launch does not include courier tracking.
How does MASCO coordinate delivery?
After the order is confirmed, MASCO coordinates the promised delivery date and any address details manually through the approved support channel.
Can I browse before creating an account?
Yes. You can browse products and build a cart while signed out, but checkout requires a MASCO customer account.